Refund & Return Policy

Last Updated: June 16, 2026

Thank you for shopping at SupCN. We strive to ensure customer satisfaction with every purchase. Please read our Refund & Return Policy carefully before placing an order on our website, [https://supcn.com/].

1. Order Cancellation

Orders may be canceled within 12 hours of purchase for a full refund.
Once an order has been processed or shipped, it can no longer be canceled.
To request a cancellation, please contact us at [aotom96@gmail.com].

2. 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must:

Be unused, unworn, and unwashed;
Be in their original condition;
Include all original tags, packaging, and accessories;
Not be damaged or altered by the customer.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products;
Gift cards;
Final sale or clearance items;
Underwear, swimwear, and other hygiene-sensitive products;
Products damaged due to misuse or improper care.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

Your order number;
A description of the issue;
Clear photos or videos of the item and packaging.

After verification, we may offer:

A replacement;
A partial refund;
A full refund;
A reshipment of the item.

For certain low-value items, we may issue a refund without requiring the item to be returned.

5. Return Shipping Costs

If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping costs.
If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

6. Exchanges

We offer exchanges for eligible items, subject to product availability.

For size exchanges, customers may be responsible for the return shipping costs unless otherwise stated.

7. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days.

Please note that processing times may vary depending on your bank, credit card company, or payment provider.

8. Refused Deliveries and Incorrect Addresses

If an order is refused, unclaimed, or returned due to an incorrect shipping address provided by the customer, we reserve the right to deduct the original shipping charges and any return shipping fees from the refund amount.

9. Local Returns

Where available, customers may return items to a local return warehouse designated by us.

If no local return facility is available, we may offer alternative solutions, including partial refunds, replacements, or refunds without requiring the product to be returned.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: [aotom96@gmail.com]

Telegram: +44 73 0872 0733

By placing an order on our Website, you acknowledge and agree to this Refund & Return Policy.